Privacy Policy

Effective date: October 21, 2026. Previous version: September 23, 2026. We keep every prior version of this policy; ask us and we will send you the version in force on any date, including the one you agreed to.

Legal Help Services (“Legal Help Services,” “we,” “us,” or “our”) operates legalhelp.services, legalclaim.help, and the other websites that link to this policy, and the claim-review service offered through them. This policy explains what personal information we collect, why, who we share and sell it to, how long we keep it, and the choices and rights you have.

We are not a law firm. We do not give legal advice and we do not represent you. We are a legal advertising and claim-review service. If your claim appears to qualify, we may share your information with a participating attorney or law firm, and we are paid for it. Submitting information to us does not create an attorney-client relationship, and what you tell us is not protected by attorney-client privilege.

This policy covers information we collect through our websites and forms, and the phone calls, texts, and emails that follow a submission. It does not cover what an attorney, law firm, or other third party does with your information once they have it; their own privacy policy governs that.

The short version

We ask about your health. Our forms and our intake team ask about injuries, medical devices, medications, diagnoses, and treatment, because we need them to evaluate a claim.
We sell your information to law firms. When your submission fits a participating attorney or firm, we send it to them and are paid. State privacy laws call that a “sale.” You can opt out.
We call, text, and record. With your consent we and participating firms contact you about your claim. Calls are recorded and transcribed, and an AI tool helps our staff fill in your claim from the call.
We use advertising tools. On our own websites, and only as your cookie choices allow, Meta and Google learn about your visit and completed forms, including scrambled contact details. We never send them your health answers.
We keep your information for a long time, so we can match you to future litigations. You can ask us to delete it.
You can stop us at any time: reply STOP, use the form at legalhelp.services/stop, tell any representative, or email inquiries@legalhelp.services.
Our websites do not currently accept claims from California or Colorado residents.
Some claims come from companies we work for. Partners such as OpenJar and Top Class Actions send us submissions from their own advertising and hire us to handle intake for them. See When we provide intake services for other companies.

Information we collect

Information you give us. When you complete a form, book a callback, or speak or text with our intake team:

Contact and identity details: name, phone numbers, email, mailing address, ZIP code, and date of birth.
Claim and health information: your answers to our claim questions. Depending on the litigation, these include the product or device involved, medications, injuries and symptoms, dates of surgery, diagnosis or treatment, the doctors and facilities involved, and whether you already have a lawyer.
Information about another person, if you file for them: for example a child, a person you care for, or a person who has died. This can include their name, date of birth or date of death, and their relationship to you. For video game addiction claims it includes a child's first name or nickname and the gaming accounts you give us.
Anything else you choose to tell us in free-text answers, calls, voicemails, texts, picture messages, or emails.
Signing and case documents: the agreement you sign electronically with a law firm, authorizations, and documents you send for your claim.

Information from calls and texts. Calls with our team are recorded and transcribed, and we keep records of texts and picture messages. See Calls, texts, recordings, and AI.

Information collected automatically. When you visit our websites we record the pages you view and the steps you take through a form. We also record the referring page and the campaign tags and ad-click identifiers in the address. Further, we record your IP address, browser and device type, and your state, worked out from your IP address. We also create a device identifier from technical details of your browser, so we can recognize repeat visits and duplicate or fraudulent submissions. See Cookies, advertising, and analytics.

Information from other sources.

Companies we provide intake services for, such as OpenJar and Top Class Actions, and other marketing partners. They send us submissions made through their own websites and advertising, with the record of the consent you gave them.
Attorneys and law firms, who may tell us the status or outcome of a claim.
Phone and address validation services, which confirm the type and carrier of a phone number and correct contact details.
Public directories we use to confirm the doctors and facilities you name, such as the federal NPI Registry and Google Places. We send them the provider's name and city, not your information.

How we use information

To evaluate your potential claim against the criteria of active litigations, including review by a person.
To contact you by phone, text, or email about your submission: to confirm details, ask follow-up questions, schedule a callback, and tell you what we found.
To fill in your claim accurately. An AI tool reads the transcript of your call and suggests answers to the claim questions; our staff member reviews every suggestion before it is saved.
To share your information with a participating attorney or law firm, and to support signing, including verifying the identity of the person signing where the firm requires it.
To re-evaluate your submission against future and related litigations. Litigations change: products and injuries are added, and new litigations begin. We keep your submission so we can contact you if you may qualify later, which can be months or years after you first contacted us and can concern a different claim.
To honor your choices: to keep records of the consent you gave and of any request to stop, and to make sure we do not contact you when you have asked us not to.
To operate and secure our services: troubleshooting, fraud and duplicate detection, quality review of our intake team, and analytics.
To measure our advertising, as described in Cookies, advertising, and analytics.
To comply with law and to establish, exercise, or defend legal claims.

With attorneys and law firms. Our business is connecting people who may have claims with lawyers who handle them, and firms pay us when we deliver a submission or when a claimant signs. We send your name, contact details, your claim answers including health answers, and the record of your consent. We send them into the firm's own case system or as a secure download. Under the California Consumer Privacy Act and similar state laws this is a sale of personal information. You can opt out (see Your privacy rights and choices). If the first firm cannot help, your information may go to another participating firm.

Where state law requires more. If you live in Maryland, Nevada, or Washington, we share your information with a law firm only after you agree to that specific, named firm, or after you sign with it. The same rule applies to anyone whose state we cannot determine.

With the partner that sent you to us. If you reached us through a marketing partner's website or advertising, that partner may be told the status of your submission. Where we have agreed with that partner, they may also see your answers to our follow-up questions.

With service providers, who process information for us under contract and may use it only to provide their service:

Phone calls, texts, and phone-number checks: Twilio; RingCentral, which we are retiring.
Call transcription: AssemblyAI.
AI models: Anthropic (Claude), run through Amazon Web Services or through AssemblyAI.
Hosting, content delivery, and cloud services: Contabo and Amazon Web Services, including CloudFront.
Electronic signature: DocuSign and SignNow.
Identity verification for some claims: Veriff.
Gaming-history checks for video game addiction claims: GamerStats.
Email delivery: Mailgun.
Error monitoring: Sentry, with personal details removed.
Staff sign-in: Microsoft.

We have a business associate agreement with our transcription provider.

With advertising platforms. See Cookies, advertising, and analytics. We never send them your claim answers.

Other disclosures. When the law, a subpoena, or legal process requires it; to enforce our terms or protect anyone's rights, property, or safety; to investigate fraud or abuse; in a merger, acquisition, financing, reorganization, or sale of assets; or when you ask us to.

We do not rent or sell your information to data brokers or unrelated marketers.

When we provide intake services for other companies

Some companies run their own advertising and websites, collect claim submissions, and hire us to handle intake for them. Examples include OpenJar and Top Class Actions. When your submission comes to us from one of them:

They collected your information, under their own privacy policy, and we rely on the consent you gave on their website to contact you on their behalf.
We act on their behalf. We contact you, ask the questions they specify, and check your claim against their criteria. They pay us for this intake service.
They have the relationship with the law firm. We do not advertise for these claims. The company that sent your submission decides which law firm receives it, and we send the results and your information to that company, or to the law firm it works with, as it directs.
What we keep. We keep records of the intake work, including call recordings, transcripts, and the record of your consent, as described in this policy. We do not send information from these submissions to advertising platforms.
Where to ask. Questions about how that company uses your information should go to that company. You can still stop our calls and texts in any of the ways described in Calls, texts, recordings, and AI, and send us privacy requests about the information we hold.

Health-related information

Much of what you tell us is about your health, and we treat it as sensitive.

We are not a HIPAA covered entity or your health care provider, so HIPAA does not apply to the information while we hold it. State consumer health data laws do, including Washington's My Health My Data Act and Nevada's consumer health data law, along with the sensitive-information rules of other state privacy laws.

What and why: we collect health information only through our claim questions and what you tell our team. We use it to evaluate your claim, to share it with a law firm, and to re-evaluate you for future litigations.
Who receives it: the law firm we share your claim with, and the service providers that store, transcribe, or process it for us. Your health answers are never sent to advertising platforms.
Your control: you can decline any question, though we may then be unable to evaluate your claim. You can ask us to delete your information, limit our use of sensitive information, or stop sharing it with law firms (see Your privacy rights and choices).
Washington, Nevada, and other states with consumer health data laws give you more rights, including withdrawing consent to the collection and sharing of your health data and having it deleted. Contact us as described under How to contact us.

Consent to be contacted. When you submit a form and agree to be contacted, you give your prior express written consent for Legal Help Services and the participating attorneys and law firms we work with to call and text you at the number you gave, and to email you. This includes calls and texts made with automated technology or a prerecorded or artificial voice. Consent is not a condition of any purchase or legal service. Message and data rates may apply. If you reached us through a marketing partner, the consent you gave on their website applies.

When we contact you. We call and text only during the hours the law allows in your local time, which we work out from your ZIP code and area code. You can always ask us to call you at a different time, or book a callback yourself.

Recording. Calls with our intake team, in both directions, are recorded for quality, training, and to document what was said. Voicemails you leave are stored, and text messages and picture messages are kept with your submission. Picture messages are never made public.

Transcription. Our transcription provider, AssemblyAI, turns call recordings and voicemails into text, both live during the call and after it ends. We delete AssemblyAI's copy of each after-call transcript within a day of saving ours.

AI assistance. During and after a call, an AI tool (Anthropic's Claude) reads the transcript and suggests answers to the claim questions. A member of our team reviews every suggestion and decides what is saved. The AI does not decide whether your claim qualifies.

Stopping calls, texts, and emails. You can withdraw your consent at any time, in any of these ways:

reply STOP to any text;
tell any representative you speak with;
use the form at legalhelp.services/stop;
email inquiries@legalhelp.services.

A request by text, by phone, or through the form takes effect right away for that phone number; our staff apply email requests. It stops our calls and texts from every line and withdraws your consent to be contacted. A request through the form also cancels any contract we sent you for signing. Reply START to a text to receive texts again. We keep a record of your request so that we continue to honor it.

Contact about other litigations. As explained in How we use information, we may contact you in the future about a different litigation. If you only want to hear about your original submission, tell us and we will note it.

Email. We do not send marketing email. Our emails are about a submission or claim, such as a document to sign or a copy of an authorization you gave.

Identity verification for some claims

Some law firms require the person signing to verify their identity first. When they do, our provider Veriff asks you to photograph a government ID and take a selfie, and compares the two. We send Veriff your name and date of birth to start the check. Veriff handles the ID images, the selfie, and the facial comparison under its own privacy notice; we receive only the result. We never ask for a child's ID.

Cookies, advertising, and analytics

We use cookies and similar technologies to run our websites, remember your choices, measure how our pages and forms perform, and measure our advertising.

What we set ourselves:

lh_consent: remembers your cookie choice (12 months).
lh_vid: recognizes your browser on return visits (12 months).
lh_oid, lh_oid_history: remember which campaign or offer brought you to us (90 days).
lh_utm: remembers the campaign tags in the address you arrived from (90 days).
Session cookies: keep you signed in to a form and protect it from abuse (until you close the browser).

What we record before you make a choice. For our own records, we log the pages you visit, the referring page, campaign tags and ad-click identifiers, your IP address and browser. We also create the device identifier described above, except in Washington, Nevada, and Maryland, where we wait for your yes. These records stay with us and are not sent to advertising platforms before you consent.

Advertising platforms. Google Tag Manager, and the Meta and Google tags it carries, load only when your choice allows it, and once loaded they can record the pages you visit on our websites. When you submit a form on our website, we send a conversion event to Meta and Google from our servers.

Meta receives your name, email, phone number, and ZIP code, scrambled with a one-way hash, plus a scrambled session code. It also receives Meta's own ad-click cookies and your IP address and browser type.
Google receives its own ad-click identifier from our servers. Google's tag on our pages also uses Google's enhanced conversions: it collects contact details you enter in our forms, such as your email address and phone number, scrambles them with a one-way hash, and sends them to Google to match your visit to an ad.
Through their tags, both also learn which of our pages you visit, which form steps you complete, and which of our ad campaigns brought you. They never receive your answers to our questions.
Our servers send nothing for submissions that reach us from marketing partners or by phone.

Your choices.

Outside Washington, Nevada, and Maryland, advertising use is on until you opt out. In those three states it stays off until you say yes.
The banner lets you accept or decline, and the Your Privacy Choices link in our footer reopens it at any time. Declining stops us sending information about your visit to advertising platforms.
We keep your choice for 12 months. When we publish a new version of this policy, we ask for it again.
You can also set your browser to refuse cookies, though parts of our websites may not work.

Global Privacy Control. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of the sale and sharing of your information for that browser, and we record it. We do not respond to other “Do Not Track” signals, which are not standardized.

Where we accept claims

We operate in the United States. Our websites do not currently accept claims from residents of California or Colorado. If you tell us you live in one of those states, we will not accept your claim, and we will not sell it or send it to a law firm. We keep what you submitted, and when, for our own records. We determine your state from your IP address and the details you give us, and use it to apply the rules in this policy.

How long we keep information

We keep personal information as long as we have a purpose for it:

Submissions and claim records, including transcripts, are kept so we can evaluate you for future and related litigations and support any claim you sign, which can mean many years. You can ask us to delete them at any time.
Call recordings held by Twilio, our main phone provider, are deleted after 90 days, except recordings for claims that were signed, which are kept with the claim file.
Our transcription provider's copies of after-call transcripts are deleted within a day of our saving them.
Website visit records not connected to a submission are deleted after 60 days.
Records of your consent and of any request to stop are kept at least as long as the law allows claims about calls and texts (four years under federal law), and generally longer, so we can show we honored your choice.
Washington health-data authorizations are kept for at least six years, as Washington law requires.
Backups are replaced on a rolling schedule and kept for no more than six months.

Your privacy rights and choices

Depending on where you live, you may have some or all of these rights. We extend the core ones to everyone.

Know and access: what we have collected about you, where it came from, why, and who we shared or sold it to.
Delete: subject to exceptions, such as records of your consent or opt-out, or a claim a law firm has already opened.
Correct inaccurate information.
Opt out of sale and sharing: use the Your Privacy Choices link, send a Global Privacy Control signal, or email us.
Limit the use of sensitive information, including health information, to what is needed to provide the service you asked for.
Withdraw consent to be contacted: see Calls, texts, recordings, and AI.
Non-discrimination: exercising a right will not cost you service or a lesser service.
Appeal: if we decline your request, you may appeal, and we will answer in writing.

How to make a request. Email inquiries@legalhelp.services with “Privacy Request” in the subject line and tell us what you want. We will ask for enough information to confirm it is you, usually the name, phone number, and email you submitted, and use it only for that. We aim to acknowledge requests within 10 days and resolve them within 45 days, and will tell you if we need longer. An authorized agent may make a request for you; we will ask for proof of their authority and may ask you to confirm your identity.

How we protect information

We use administrative, technical, and physical safeguards designed to protect personal information. They include encrypted connections to our websites, and role-based access that limits which staff can see which records. Changes staff make to claim records are recorded. Sensitive details are masked in internal tools, test systems use made-up or masked data, and we have a business associate agreement with our transcription provider. No system is perfectly secure. If a breach affects your information, we will notify you and the authorities as the law requires.

Children

Our services are for adults; anyone who submits a form must be at least 18. A parent, legal guardian, or legal representative may submit a claim for a minor or for someone who has died, and we then collect the information they give us about that person. If you believe a minor has sent us information about themselves, contact us and we will delete it.

Other important information

Other websites

Our websites and messages may link to sites we do not operate, including law firms' sites. Their privacy practices are their own.

Changes to this policy

When we update this policy we change the effective date at the top, keep the previous version, and ask for your cookie choice again. If the changes are significant, we will give more prominent notice.

How to contact us

Email inquiries@legalhelp.services with questions, requests, or complaints. For a privacy request, put “Privacy Request” in the subject line. If you are not satisfied with our answer, reply and ask for a review; you may also contact your state attorney general.